An increasing number of businesses are resorting to online solutions and Software as a Service (SaaS) as the digital transition quickens. Software as a service (SaaS) is a highly regarded and widely utilized business model that has demonstrated higher return on investment for both the organization and its customers.
Software development, entertainment, and banking are just a few of the industries that SaaS application development solutions have touched, and these days, SaaS apps are everywhere.
Examine how new and existing SaaS models are changing the software industry.
What Advantages Does SaaS Offer?
Many well-known SaaS-based applications, such as Slack and Google Drive, are free with some limitations. In the 1990s, entrepreneurs started to popularize the idea of SaaS. The cloud is already being used by more than 60% of businesses for all operations. With a predicted 7.69% compound annual growth rate (CAGR 2023–2028) for revenue, the market is expected to reach US$374.50 billion in size by 2028.
Out of ten different technologies, SaaS was selected as the best solution for supporting business objectives in a recent survey.
Out of the 1,724 respondents, 73% said SaaS was important. More specifically, 38% of respondents said that SaaS was “very important” or “quite important” to their company’s performance.
Some of the most well-known SaaS application examples
1. SalesForce
Customer relationship management (CRM) services and software are offered by Salesforce, an American cloud-based software firm. Salesforce is one of the most well-known examples of a business-to-business SaaS. In addition to analytics, marketing automation, application development, and customer support, it provides enterprise apps.
Salesforce invests an average of 37% of their revenue in customer sales tools to boost customer happiness and loyalty.
Salesforce not only links companies with current clients but also facilitates communication with stakeholders. Using Salesforce’s services, you can:
- Tracks leads and collects data.
- Track insights to increase sales.
- Increase the output of your sales force.
It is best to engage leads directly.
Work together with sales agents to develop email marketing strategies.
2. Zendesk
One example of a Software as a Service (SaaS) platform is Zendesk, which is cloud-based and enables agents to reply to client inquiries more quickly through chat, phone, social media, email, and online.
To ensure you cover all your bases from the outset, Zendesk offers a call center and knowledge base in addition to the basic chat version.
Even though this live chat platform is free, organizations may easily scale it to meet their expanding needs. They can upgrade to more sophisticated instant messaging capabilities like answer bots, web SDK, CSAT surveys, widget branding, and conversation tracking when their business needs become more complex.
3. Zoom
Zoom is a dependable, user-friendly, and reasonably priced cloud-based video and audio conferencing, chat, and webinar platform. Zoom’s popularity surged in 2020 as a result of the pandemic and the growing popularity of remote work. Teams, companies of all kinds, and independent contractors are the main users of virtual communication for both personal and business needs.
With this platform, users can arrange screen-sharing, live chats, webinars, and distance learning in addition to virtual video and audio conferencing. The Zoom video conferencing program is simple to set up and is offered as a software as a service.
4. Dropbox
You can utilize the client software, save files, and sync them with your cloud with Dropbox. Dropbox arranges all of the user’s files into a single, dedicated folder on their computer. The files or contents of this folder are currently synchronized by Dropbox’s servers and other devices that have the Dropbox program installed.
The website has a freemium business strategy, so visitors may create a free account and, if they’d like, pay for more features and storage.
5. G Suite
Businesses and individuals across all demographics have benefited from a higher quality of life through the SaaS apps that Google provides. Google Suite now includes apps like Gmail, Drive, Sheets, Docs, and Google Suite, which don’t really need an introduction. The fact that you are familiar with every one of these SaaS examples shows how important these SaaS applications are.
G Suite provides a full ecosystem for people, small businesses, and organizations with its extensive range of products. In contrast to its rivals, it is compatible with Android and accessible on all devices.
